Contact Center Solutions

Balance service, support and budgets.

 

Balance service, support and budgets. Multi-channel contact center systems route, track and help resolve customer contacts—however they reach you.

Seamlessly manage calling records, agent workflow and campaign strategies in your contact center, so that you can build even stronger customer relationships—all while keeping costs in check.

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What it adds up to..

Improved service levels. Higher efficiency. Reduced agent turnover. And happier customers.

Skills-Based Routing

Inbound and outbound voice, callbacks, IVR, email, web chat, voicemail, fax, and social media

Reporting & Analysis

A single, unified client for administration, management and historical and real-time reporting to simplify operations.

Multi-Channel

Routing, tracking and handling customer phone, email and web chat interactions

See it in action..

We believe that the only way of truly grasping what our platform can do for you and your business is to see it in action. Book a free 1:1 guided demo directly on our calendars below:

Delivered from the cloud, our ‘carrier-grade (five nines) reliability’ resilient dual node enterprise Unify Openscape Contact Center meets and beats those challenges by helping you keep pace with customers’ demands, giving you a competitive edge. It’s designed to maximize first-contact resolution through intelligent skills-based routing, along with built-in expert presence and collaboration tools.