Balance service, support and budgets.
What it adds up to..
Improved service levels. Higher efficiency. Reduced agent turnover. And happier customers.
Inbound and outbound voice, callbacks, IVR, email, web chat, voicemail, fax, and social media
Reporting & Analysis
A single, unified client for administration, management and historical and real-time reporting to simplify operations.
Routing, tracking and handling customer phone, email and web chat interactions
We believe that the only way of truly grasping what our platform can do for you and your business is to see it in action. Book a free 1:1 guided demo directly on our calendars below:
Delivered from the cloud, our ‘carrier-grade (five nines) reliability’ resilient dual node enterprise Unify Openscape Contact Center meets and beats those challenges by helping you keep pace with customers’ demands, giving you a competitive edge. It’s designed to maximize first-contact resolution through intelligent skills-based routing, along with built-in expert presence and collaboration tools.