Why work with PCI Services?
Firstly, not all IT service companies are the same. At PCI our support services are aligned to what is important to our client’s business not to what we want to sell.
- Our contracts are flexible and we will do whatever is necessary to keep your business running smoothly and profitably.
- Our contracts are not a declaration of war. We fix the problem first. We can then review what happened once the problem has been resolved.
Call us now on 0191 607 0777
How do we do it ?
With our IT Support service, we provide a customer-focused team of qualified leading advisers, technical and helpdesk engineers with years of industry experience to ensure that our clients realise a robust and stable operational environment which supports their business.
Using an SLA-based support framework, our proactive network systems monitoring and notification together with a comprehensive helpdesk facility enable PCI Services to provide IT Support and Hardware Maintenance services that ensure our clients have 'peace of mind' through effective call logging, response, escalation and resolution times.
IT Support and optional Hardware Maintenance contracts can be tailored to meet the needs of all our clients, ranging from all-inclusive/comprehensive arrangements through to targeted support for business critical components.